One membership retainer package, all our expert Shopify services, every month. Our membership offers Shopify support and optimisation services to help you grow and improve your Shopify or Shopify Plus store. Data, design, development, strategy delivered by a friendly and expert Shopify team.
Shopify Development Retainer
Our Shopify retainer includes access to our in-house Shopify development team. As an accredited Shopify Plus Partner, our Shopify developers are highly experienced in building & launching new onsite features for scale. We have experience developing bespoke features unique to your business alongside complex integrations with technology from Shopify apps & technical partners. Whether it's bug fixes, ongoing improvements, require information on growth, tweaks, adding new functionality or rolling out your latest ideas, our experienced Shopify developers are here to support your ecommerce growth.
Shopify Design Retainer
Our specialist e-commerce agency web designers produce websites and UI designs that embody the brands we work with. Our designs are always consistent with your wider guidelines and have conversions and growth at the base of their strategy. With competition online growing faster, it's never been more important to deliver a memorable and immersive experience on-site, and it’s never been more important to stand out from your competitors. Use your Shopify retainer & Bounce Membership to access our dedicated design team to improve your store.
Shopify Optimisation Retainer
Leverage your Bounce Membership for strategic CRO services, keeping growth at the core of your design and development workflow. Our team will audit, research and deploy a thorough and data-led CRO roadmap to help your brand grow and hit KPI targets and metrics, including conversion rate, average order value and lifetime value. We also review the traffic behaviour and source. We often will work alongside supporting agencies for specific channels, such a social and PPC, to ensure our updates and improvements complement your wider business strategy and give visitors the very best on-site experience. We'll establish areas of the customer journey that are causing customers to drop out using analytics data, heatmapping and customer feedback to curate a roadmap of improvement, including growth opportunities. Merchants often leverage their membership for ongoing CRO and specific projects too. We help you deliver the best experience to your customers that influences buying behaviour and maximises sales. Bounce memberships exceed standard agency retainers and instead are a partnership for long-term growth and support.
Technical Support & Shopify Support Services
We understand how much of a challenge running an online e-commerce store can be, we'll be on hand via email to support you and answer your entire team's questions, issues & queries. Shopify's support teams can't help with custom theme questions. If you are looking for priority support or developers on hand, in case your store requires urgent assistance, then our service-level agreement assured add-on, called "Charle Response", will be a great match for your business. All of our members receive access to unlimited day to day advice and support from our customer success team, who provide specialist insights for growing ecommerce businesses. We also offer a wider range of plans from support only to full growth services to meet the needs and stage of your business.
Growth & Strategy Retainer
If you are looking for a strategic partner to grow your e-commerce store, our memberships are for you. As a CRO Agency, we’ll work with you on a mission to improve conversion rates through design improvements, feature development and auditing whilst providing day-to-day support. Memberships with Charle are the ultimate package of support & long-term optimisation for your Shopify or Shopify Plus store. Whether you have on single store or multiple websites, we can support your business. We provide weekly KPI reporting, access to our task review platform and tools to help you scope out new tasks and work. Whilst we understand merchants require our support, we work tirelessly to stay focussed on key KPIs to help our merchants grow month after month.
Experience accelerated business growth with our Shopify support, translating to increased conversions. Enjoy continuous support and peace of mind. Additionally, our cost-effective solutions help you save money while maintaining the excellence of your Shopify store.
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